Virtual On Tour: Andy Hyatt, Chief Customer Officer, Plexus Corporation Artwork

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Virtual On Tour: Andy Hyatt, Chief Customer Officer, Plexus Corporation

April 19, 2024 • Eric Miscoll

EMSNOW speaks with Andy Hyatt, Chief Customer Officer, Plexus Corporation to get an update on this Tier 1 EMS company based in Wisconsin, USA. Andy summarizes their current strategy and comments that being on the customer-facing side of the business puts him on the front lines of the trends. The three market segments Plexus serves have very different requirements and Plexus intentionally focuses on these three, making complex products on a global scale, with perfect quality, and on time delivery at a fair price. He covers how Plexus is managing workforce challenges, including their strategy for automation in a high mix/low volume environment; what they learned from the material shortage crisis, his insights from 35 years in the EMS industry, and much more.